Why are there no screenshots?

The system is private and the client is FCA-regulated. Everything on it is a real person's claim. The drawing on this page names the four modules and pixelates every value; the facts around it come from the director's approved testimonial and the scope as built.

What does FCA-aware mean in a CRM?

It means the compliance requirements were part of the scope, not an afterthought: intake, documents, changes and records are held in one auditable system, changes are logged, documents are generated from the record rather than edited by hand, and retention follows the firm's obligations. Henry spent eight years inside an FCA- and SRA-regulated legal services group rebuilding its document and data systems, which is where that scoping instinct comes from.

What does a system like this cost?

Bespoke CRMs, portals and internal systems start from £8,000 +VAT; a build of this shape is typically £12,000 to £30,000 and is scoped individually after a paid discovery (from £1,500, credited in full against the build). Every proposal states the hours the current process costs above the price.

Do you build for other regulated businesses?

Yes: accountants, small legal and claims firms, clinics. The entry point for most is Intake & Documents (drafting, intake and admin, reviewed by you) from £4,000 +VAT, with the Systems Audit at £1,200 as a first step if you want the findings costed before committing to a build.

Run 02Cyntex GroupFCA-aware CRM & document automation

Cyntex Group: thousands of hours saved in a regulated claims business.

cyntex · crmvalues withheld

intake · documents · change log · recordsone system

A bespoke CRM for an FCA-regulated claims business: client intake, document generation, change management and records in one compliant system. In the director's words, thousands of hours have been saved.

Hours saved, in the director's words: 1,000s
Functions in one system: 4
Regulatory environment: FCA

The system

Drawing: Run-sheet 02 · Cyntex Group
Sheet: ← work · apps & products
Drawn by: Henry Goff
Stack: Custom CRM · Document automation · Compliance
Status: In production · website next
Rev: 2026-09-08

Four functions that lived in four places now live in one compliant system.

Before

Intake, documents, changes and records spread across separate tools
Case paperwork produced by copying the last one and editing
The history of a record held in people's memories and inboxes
Compliance checked after the fact

After

One CRM: intake, documents, change management and records
Documents generated from the case data
Every change logged, with who, when and what
Compliance built into the scope: auditable by design

Where the work livessystems per client record

Before4 places

After1 system

Intake, documents, change management, records: four functions consolidated into one compliant system. Bar lengths illustrative.

As an FCA regulated business, we needed someone who understood our field and could deliver a fast, simple and compliant custom CRM with document automation to match. Henry delivered on every count. Thousands of hours have been saved, and we can't thank him enough. We're going to get HG.Studio to do our website next.

Muhammed Khan · Director, Cyntex Group

What sits behind the drawing.

Intake: New clients and claims captured once, in a structured record, instead of across email, spreadsheets and paper.
Documents: Letters, packs and case paperwork generated from the case data, not copied and pasted from the last one.
Change management: Every change to a record logged, with who, when and what, so the history is on the system rather than in someone's memory.
Records: Client, claim and document records held together and retained to the firm's compliance requirements.

Survived compliance

FCA-regulated environment: intake, generated documents, change management and records held in one auditable system, retained to the firm’s obligations. Scoped with the compliance requirements in the room, not bolted on.

Henry led the build and remains the accountable name.

You deal with the person responsible from the discovery call through to the care plan. The bench is attached per build, sized to the scope, and named in the contract.

Studio leadaccountable

Henry GoffFounder & developer, London N22

Benchspecialist · contract

Product designeras scope demands
Data & AI engineerpipelines · models
SEO specialistsites that must rank
iOS engineernative apps

Henry Goff · lead on run 02N22

Questions, answered.

Why are there no screenshots?: The system is private and the client is FCA-regulated. Everything on it is a real person's claim. The drawing on this page names the four modules and pixelates every value; the facts around it come from the director's approved testimonial and the scope as built.
What does FCA-aware mean in a CRM?: It means the compliance requirements were part of the scope, not an afterthought: intake, documents, changes and records are held in one auditable system, changes are logged, documents are generated from the record rather than edited by hand, and retention follows the firm's obligations. Henry spent eight years inside an FCA- and SRA-regulated legal services group rebuilding its document and data systems, which is where that scoping instinct comes from.
What does a system like this cost?: Bespoke CRMs, portals and internal systems start from £8,000 +VAT; a build of this shape is typically £12,000 to £30,000 and is scoped individually after a paid discovery (from £1,500, credited in full against the build). Every proposal states the hours the current process costs above the price.
Do you build for other regulated businesses?: Yes: accountants, small legal and claims firms, clinics. The entry point for most is Intake & Documents (drafting, intake and admin, reviewed by you) from £4,000 +VAT, with the Systems Audit at £1,200 as a first step if you want the findings costed before committing to a build.

Want a system like this? A free 30-minute discovery call scopes it and ends with a fixed price and a start slot.